Terms and Conditions

Our service and these terms

Copper Meeple organises casino-themed and other themed offline events. The business address is Office 41, Level 4, 104 The Terrace, Wellington, New Zealand. Contact us at [email protected] or +64 4 002 3946 about an enquiry, proposal or booking.

These terms explain the general booking framework. Your written proposal and any expressly agreed event-specific terms define the actual services, date, venue, duration, inclusions, responsibilities and charges. Any variation should be confirmed in writing. Nothing in these terms removes rights that cannot lawfully be excluded.

Enquiries and booking confirmation

Submitting the website form starts an enquiry. It does not reserve equipment, staff, suppliers or a date, and it does not create an event booking. We discuss suitability and availability before providing a proposal. Website photographs and event ideas express possible atmospheres and programmes; they do not define the inclusions of a booking.

A booking is confirmed only when the written proposal and applicable booking terms have been accepted and any booking payment specified in that proposal has been received. The proposal should identify its validity period and any conditions that must be met before confirmation. Do not make dependent commitments on the assumption that an enquiry alone holds the date.

Scope, limits and responsibilities

The service covers groups of up to 50 guests and programmes of up to eight hours. The booked activity duration may be shorter. Setup and pack-down access, equipment quantities, staff roles and supplier responsibilities are specified in the agreed scope.

The organiser must provide accurate event information, a suitable venue and the access or permissions allocated to them in the proposal. Venue rules, loading arrangements, power, safe circulation and finish times need to be shared before the scope is confirmed. We will identify practical requirements for the services we agree to provide.

Copper Meeple’s own hosted entertainment has a 20+ business policy. Any wider family-day planning requires separate agreement about children’s activities and supervision with suitable providers and the organiser. Our adult casino-themed programme must not be presented as a children’s activity. Read the Responsible Themed Entertainment information for the service boundaries.

Prices, GST and payment

Website prices are indicative New Zealand dollar starting budgets and planning ranges for the defined compact scopes. They are not an invoice or a guaranteed total for every event. The written proposal confirms the actual price, GST treatment and total payable, along with the booking payment and balance due dates.

Venue hire, food, drinks, freight, travel, accommodation, specialist production, security, permits and licences are excluded unless expressly included. Any known additional supplier fees or compulsory charges should be identified before you accept. We do not add material services or change the agreed price without an appropriate written agreement.

Payment methods and invoice details are provided through the booking process. Do not submit payment-card information through the enquiry form. If you believe an invoice is incorrect, contact us promptly so the issue can be discussed and resolved.

Changes to the event

Tell us as early as possible if the date, venue, attendance, programme or requirements change. We assess the effect on availability, equipment, staffing and supplier commitments. Any revised scope, additional charges or reduction is confirmed in writing before the change is accepted.

Changes may not be possible close to the event or after bespoke production has begun. Where third-party commitments or completed work are affected, we explain the basis of the cost. A change is not confirmed simply because it has been requested. The original arrangement continues unless a revised one is agreed or an applicable cancellation right is exercised.

Cancellation and rescheduling

The proposal must set out the event-specific cancellation and rescheduling arrangements before booking. Any charge should reflect a lawful and reasonable basis, including work already carried out and unavoidable supplier commitments, taking account of costs saved or reasonably recovered. We do not impose a blanket forfeiture of all payments regardless of the circumstances.

If you need to cancel, contact us in writing. We explain the position under the agreed terms, identify relevant costs and discuss any practical rescheduling option. Rescheduling depends on staff, equipment, venue and supplier availability and may involve a revised price.

If Copper Meeple cannot deliver the agreed service, we will contact you and discuss an appropriate remedy, which may include an agreed alternative, rescheduling or a refund for services not supplied, subject to your statutory rights. Events outside the parties’ reasonable control do not automatically remove those rights.

Weather, safety and venue conditions

Outdoor events require an agreed weather decision process, including who makes the call, when it must be made and the available alternative. Backup venues, structures, additional staff or rescheduling may have separate costs and availability conditions, which should be explained before commitment.

The organiser, venue and suppliers must cooperate on relevant health and safety responsibilities. We may pause or adjust an activity where conditions create a material safety concern, with the event contact informed and a practical response discussed. This does not create an unrestricted right to withhold services or avoid applicable remedies.

The agreed plan should cover safe access, equipment placement, cable management, emergency arrangements and suitable participation. Tell us about necessary access adjustments early. Guest behaviour must allow hosts, suppliers and other guests to take part safely and respectfully.

Food, alcohol, entertainment and rights

Catering and alcohol are not automatically included in an entertainment booking. The venue, caterer or relevant provider must hold any permissions and meet the responsibilities that apply to its supply. The proposal identifies who arranges food service, drinks, music, film screenings and other specialist elements.

The organiser must have the right to provide any logos, photographs, presentation content or other material supplied for the event. Artwork and production approvals are agreed before printing or fabrication. Film or music use may require permission specific to the event; a personal subscription should not be relied on as an event screening licence.

Guest photography or recording should have an agreed purpose and a clear notice to attendees. Permission to organise an event does not by itself give Copper Meeple permission to publish identifiable guest images for promotion.

Consumer rights and liability

Where the Consumer Guarantees Act 1993 applies, services must meet its guarantees and the remedies available under that Act remain available. Nothing here excludes those guarantees or the protections of the Fair Trading Act 1986 where they cannot lawfully be excluded. See New Zealand Consumer Protection guidance.

We do not automatically contract out of consumer protections for every business customer. Any permitted business-to-business contracting-out would need to be separately and expressly agreed in writing, satisfy the legal requirements and be fair and reasonable.

Responsibility for loss or damage is assessed under the applicable law and agreed scope. These terms do not impose an unlimited guest indemnity, exclude all liability for our own services or prevent you seeking a lawful remedy. Please notify us of a service concern as soon as practical so we have an opportunity to address it.

Questions, complaints and governing law

Contact [email protected] with the event details and a clear description of your concern. We will review the issue and discuss a practical resolution. Include the outcome you are seeking and any relevant correspondence, without sending unnecessary personal information about guests.

The agreement is governed by New Zealand law. The parties should first try to resolve a dispute through direct discussion; this does not prevent use of an available tribunal, court, regulator or other lawful resolution process. Changes to website terms do not retrospectively alter a confirmed booking unless appropriately agreed.